What
is Domain Web Hosting?
Which mode of support do you
prefer email or telephone?
How do I transfer my domain
name?
Can I get my own Dedicated
IP Address?
What type of hosting servers
do you use, Unix or Windows NT/2000?
What type of server will my
site be hosted on?
Will I be able to change and
update my web pages on a regular basis?
I
keep getting 550 access denied trying to
FTP
Do you have support for Microsoft
Front Page?
How do I upload my pages using
Front Page?
Where can I find out more about
Front Page?
Can I use both Front Page and
FTP to upload my site?
I have requested a mySQL Database.
How do I manage it?
Will you help me create my
database?
Where is my cgi_bin directory?
What is the path to Perl?
What is the path to Sendmail?
How do I administer E-mail
Accounts?
How many POP e-mail accounts
can I have?
Can my POP accounts be xyz@myname.ca?
Can I delete my original Admin
user and recreate it?
How do I send e-mail through
my account?
I can login to the iMail web
interface but not through Outlook
Why do I get emails for
nonexisting people and how do I stop it?
Will there be any downtime
when I switch my site over to you for hosting?
What
is Virtual Web Hosting?
Domain Web Hosting means you are able to
establish and maintain a strong, identifiable
Internet presence using your Domain Name
(www.yourdomain.ca). Your site is created
using our IP Address on our servers enabling
us to keep costs low and pass the savings
on to you.
Can
I get my own Dedicated IP Address?
Yes
you can. If you require a dedicated IP Address
for your site we can assign you one for
a small monthly fee.
What type of hosting servers do you use,
Unix or Windows NT/2000?
We
provide hosting on both Unix and Windows
2003 servers. By default we host on Windows
2003. If you require Unix, please indicate
your server preference in the Extra Requests
section of the order form.
What type of server will my site be hosted
on?
INET-HOST
hosts web sites on both the Unix and Windows
2003 platforms. Sites that require ASP support
will be hosted on Windows. Sites requiring
PHP support will be hosted on Unix. If you
require that your site be set up specifically
on one or the other, please indicate this
in the additional request section of our
Order Form.
Do you have support for
Microsoft Front Page?
Yes.
We support Web sites created with Front
Page and our servers have Front Page 2000-2002
extensions. This enables you to design and
post your own professional looking Web sites
without having to learn HTML.
How
do I upload my pages using Front Page?
Directions on how to upload your web page
using Front Page 2000 can be found in our
Online
Tutorial. Please do not mix using FP
"Publishing" and FTP or you will
run into problems.
Can
I use both Front Page and FTP to upload
my site?
No, you can not use both FP and FTP. If
the FrontPage server extensions are enabled
for your site then please either only publish
the web site with FrontPage or only use
FTP. If you try to use both FrontPage and
FTP you will get permission denied errors
while uploading files.
Where
can I find out more about Front Page?
Information on how to use Front Page can
be found in the documentation that came
with Front Page or can be searched for online
at http://search.support.microsoft.com/.
I
keep getting 550 access denied trying to
FTP.
Check and make sure your Username
and Password are correct. Most FTP applications
do not require the ftp.designation
in the host name; try it with or without
the ftp. Some applications do not
want the "/" (forward slash) in
front of the Remote Directory setting; try
using web instead of /web
for your root directory path. Front
Page users: If you switch between
FTP and publishing this can interfere with
your front page extensions causing file
locking resulting in the 550 error. Please
contact
and we will reinstall your Front Page extensions.
I
have requested a mySQL Database. How do
I manage it?
It is easy to manage your databse
using mySQL-Front. MySQL-Font gives you
a GUI that runs on your local desktop that
allows you to connect and manage your database.
This project has been discontinued; however,
you can still download
the last version here.
Will
you help me create my database?
Due to database security and confidentiality
issues we cannot provide database design
or administration support. For support issues
using mySQL-Front please visit the mySQL-Front
Forum.
How
do I transfer my domain name?
Most registrars have a section on their
web site for changing account or domain
information. Contact your registrar for
assistance if you require it. If your registration
was originally created through us, we can
have it done for you.
Where
is my cgi-bin directory?
You
can create a scripts directory anywhere
within your site and call it anything you
like. General practice is to call it cgi-bin
and locate it in the root directory of your
site. For UNIX hosted sites make sure you
chmod it to 755 (some scripts may dictate
differently) This provides execute permissions
on the folder. Check your FTP application
instructions for more information. Windows
does not support the chmod command. All
folders have the necessary permissions for
scripts to execute.
What
is the path to Perl?
For Unix hosted sites the path to Perl is:
#!/usr/bin/perl
Web Dir: /home/sites/www.your_domain_name/web
For Windows hosted sites the path is:#!/webservices/bin/perl
Web Dir: d:\inetpub\sites\www.your_domain_name\web
What
is the path to Sendmail?
For Unix hosted sites: /usr/sbin/sendmail
For Windows there is no sendmail. You can
use SMTP from a Windows server.
Using CDONTS (Collaboration Data Objects
for Windows NT Server) over SMTP - Info
from Microsoft - A
cdonts Wizard - More
Information
How
do I administer E-mail Accounts?
The url to administer your email accounts
is http://www.yourdomain.ca/siteadmin/ -
More help can be found in our Online
Tutorial.
How
many POP e-mail accounts can I have?
1 POP account for each MB of space. (i.e.
10MB = 10 POP accounts) Unlimited aliases.
Front Page supported sites are limited to
1 POP account for each 3MB of space. Unlimited
aliases.
Can
my POP accounts be xyz@myname.ca?
Yes, in fact you can have many. You can
create new accounts or add aliases to existing
ones. It is all under your control.
Can
I delete my original Admin user and recreate
it?
No, if you delete your admin user you will
no longer have access to your web site and
we will have to delete and recreate the
whole site. Please make sure that you do
not delete the admin user for your site.
You should add an alias to this account
for using a different name for email.
How
do I send e-mail through my account?
We only supply POP email services which
means that we do not send email, only receive.
You must use your ISP's email account to
send mail. See "Setting Up E-mail Clients"
in our Online
Tutorials for more information.
I
can login to the iMail web interface but
not through Outlook.
Check that the username entered in your
email client is formatted as your email
address. (i.e. username@yourdomain.ca)
Why
do I get emails for nonexisting people and
how do I stop it?
By
default catch-all email handling is turned
on for your domain's email.
For Windows Users on iMail:
Browse to mail.yourdomain.ca and
log on to your main email account. Select
Alias Administration from the drop-down
menu. Scroll for and delete the "nobody"
alias. To undo just add it back and enter
the account to send catch-all email to.
For Unix Users: Browse
to www.yourdomain.com/siteadmin
and log on. You will see that your main
account has the alias @www.yourdomain.com
listed. Click on the mail icon to administer
your email for that user. Delete the @www.yourdomain.com
alias. To undo just add the alias back to
the account you wish to receive catch-all
email.
Will
I be able to change and update my web pages
on a regular basis?
Yes, you will be able to update your web
page at any time using FTP. There are no
additional charges for updating your web
site, so you can update it as often as you
want. If you need more information on how
to do this, see our Online Tutorials page
for FTP instructions.
Which
mode of support do you prefer email or telephone?
For your convenience we have an online Support
Request Form. Using this form is probably
the easiest and quickest method, as it generates
a support ticket immediately. It has been
proven that this or email support is more
effective, because all problems are documented
and can be tracked easily.
Will
there be any downtime when I switch my site
over to you for hosting?
No. Following these 3 simple
steps will guarantee that your site is always
available while the DNS changes are propagating
through the system. Please inform us this
is the case in the Extra Requests section
when ordering.
1.
INET-HOST will set up your site on our
server and send you an email with pre-publishing
information and the FTP procedures on
uploading your files to our server. At
this point you will only be able to browse
your new site or FTP your files using
the temporary address.
2.
Visit your registrar's Domain Name modifications
area (or account modification) on their
web site and follow their procedure for
transferring your Name Server information.
Once you've modified the DNS information
it will take approximately 24 to 48 hours
for this information to propagate over
the Internet. During this time, when someone
types your domain name on any browser,
he/she will see your site either on the
previous server or on our server.
3.
At the end of the propagation period,
the transfer is complete and your site
will only be available from our server.
At this point you may have your site removed
from your previous server and be able
to FTP using normal domain name settings.
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